Shipping
Free International Shipping for purchases over $130 USD
Note for All Countries
For customs clearance purposes, we request that you divide your orders for purchases that exceed $300 USD.
Please note that if the delivery fails due to any reason including insufficient address, missing postcode, or insufficient recipient information, we will contact you for resolution. If there's no response within a reasonable time, the parcel may be returned or discarded.
If the parcel is discarded or returned due to the customer's fault, a refund is not available. Please double-check your delivery information before checkout and be alert for product arrival.
Claims on returned parcels due to insufficient address, unclaimed by addressee, etc., can be checked only for delivery made within 2 months.
Shipping OptionsShipping Option |
Region |
Delivery Time |
DHL |
U.S.A / MACAU (free shipping from USD 130) |
Approx. 7 days |
DHL |
Australia/New Zealand (free shipping from USD 150) |
Approx. 10-12 |
Q-xpress |
JAPAN (free shipping from USD 110) |
Approx. 4-5 |
Q-xpress |
Singapore / Hong Kong (free shipping from USD 105) |
Approx. 4-5 |
EMS |
Others (free shipping from USD 130) |
Approx. 14-60 days |
For US addresses, we are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO, and Military Addresses.
The actual shipping fee that includes packaging and products may differ from the estimate.
All information must be in English. (Name, Address, etc.)
France
Regarding delivery in France, due to the COVID-19 issue, after the first delivery attempt if the recipient is not reachable or the address is closed, the parcel will be immediately returned and this cannot be refunded. Chronopost (France Shipping company) is in the progress of import clearance, and 21 Euros will be needed for clearance fees of each declaration.
China
When ordering items over CNY 1,000 (Refer to the exchange rate of the day), the parcel will not pass customs. Please keep purchases delivered to China under CNY 1,000.
Mexico
There has been a long-term delay in delivery due to COVID 19 (approx. 50 days for orders placed in October).
Therefore it is difficult to predict the estimated time of delivery. We kindly ask customers to use the tracking system to check the delivery status of their parcels.
Israel
There has been a long-term delay in delivery due to COVID 19 (approx. 45 days for orders placed in October).
[Austria / Belgium/ Chile / Denmark / Finland / Hungary / Kazakhstan / Netherlands / Norway / Qatar / Spain / Sri Lanka / Tanzania / Ukraine / United Arab Emirates]
There has been a long term delay in delivery due to COVID 19 (approx. 30 days for orders placed in October).
Shipping Fees
Free shipping for orders with a purchase amount of $130 USD and over.
Shipping Process- Add item(s) to your shopping bag.
- Select desired item(s) and place an order.
Once payment is completed, the order status will appear as “Purchase Completed.”
- Preparing Shipment
Please allow 2-3 business days for the order to be processed and prepared for shipment.
Packages are not shipped from our distribution centers on weekends or Korean holidays.
- In Transit
You will be able to check the tracking number and information on the My Shopping page.
- Delivered
Door-to-door courier service is available for EMS or DHL.
DHL is delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.
Check Your Order Status
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website..
Track Your Order
DHL Tracking :
Click here
EMS Tracking :
Click here
Q-xpress Tracking :
Click here
Duties and taxes for International Purchasing
The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; IMFRO has no control over these charges, nor can we predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.
Email / App push Restock Notification
If the product you want is out of stock, we have an Email Restock Notification that lets us notify you when the product is back in stock. You can visit the product page and apply for Email Restock Notification.
Out-of-Stock Items
If an item in your order is out of stock after payment, you will receive a notification via email. If you would like to be notified when the item is back in stock, please visit the product page and sign up for Email or App push Restock Notification.
Customer Service
Contact our customer service for more information.
Customer Service Hours: Mon-Fri 10:00-17:00 (GMT+9)
E-mail:
sales@imro.co.kr